NowForce has multiple licenses for mobile app users and for desktop users. These licenses are grouped under typical user personae to help you decide which licenses best meet your organization's needs.
- Engaged users can report incidents and provide additional details to the Control Center.
- Responder users are able to respond to incidents and provide input towards incident resolution.
- Control users include those with field supervision roles, dispatch management and administrative oversight.
The alignment of various NowForce License Types to User Personae is shown in the table below:
| User Personae | |||
|---|---|---|---|
| Engage | Respond | Control | |
| License Types | Passive Reporter | Basic Responder | Mobile Supervisor |
| Monitored Reporter | Advanced Responder | Dispatch Operator* | |
| Engaged Reporter | Administrator* | ||
The Dispatcher Operator and Administrator licenses are Desktop licenses.
Licenses are assigned to a named user based on the user's permissions profile, see Assigning Licenses to Users
Mobile Licenses
Mobile licenses provide access to the NowForce Mobile App. Users aligning to Engage and Respond user personae and the Control user persona, Mobile Supervisor are mobile license users. A short description of each licenses follows:
- Passive Reporter – The user has the SOS feature and the ability to report up to 50 incidents a year to the control center.
- Monitored Reporter - The user has enhanced monitoring that can be used for personal safety, policy monitoring and geo-fenced requirements in addition to the SOS feature and the ability to report up to 50 incidents a year to the control center.
- Engaged Reporter – The user has the ability to engage with the operations center, submit report statuses, fill forms and reply to messages in addition to the functionality of the Monitored Reporter license.
- Basic Responder - Users responding to incidents.
- Advanced Responders - Users who are required to respond to a greater number of incidents and provide greater inputs to incident resolution.
- Mobile Supervisor - Users who are defined as a field supervisors, required to manage one or more of the following: a specific area, group of responders or set of incident types.
For further details see Mobile Reporter Licenses and Mobile Responder Licenses
Desktop Licenses
Desktop licenses provide access to NowForce Dispatcher. Users aligned to the Control user personae of Dispatch Operators and Administrators require Desktop licenses.
- Dispatch Operator - The user oversees the management of incidents and the field forces.
- Administrator - The User has all of the Dispatch Operator capabilities and is also able to configure and define all settings in the NowForce system.
For further details see Desktop Licenses.
