Administrator Help

Overview

This chapter provides an overview of the SymphiaNowForce components. It explains what the components of a typical SymphiaNowForce installation include and the key workflows for each of the user groups, administrator, dispatcher and responder.

NowForce System Components

Admin Settings

The SymphiaNowForce system's settings are located in the Settings page, and grouped into four tab: USERS, ORGANIZATION, GEOGRAPHY AND INCIDENTS.

Each tab contains all of the associated configurations available to your organization.

This guide provides the main administrative task flows within each setting tab required to customize your installation to your organizations needs.

Dispatcher

The Dispatcher panel can be customized according to your requirements. You can choose the panels to display and also arrange where you want them to appear on your screen.

The following panels are available:

  • Maps: Shows a map view of the area in which you are located.
  • Incidents: Lists the open incidents.
  • Users: Lists the user registered in your control center.
  • Units: Lists the units you have created.
  • Assets: Lists the assets at your disposal.
  • Messages: Lists a history of the messages that have not yet expired.
  • Resources: Lists the resources available in your area or in a specified geofence.
  • PTT Channels: Lists the channels that have been created and also shows a history of the conversations in each PTT channel.

Mobile App

The NowForce Mobile App is an entirely customizable application. A typical home screen is shown below.

The application contains the following in its Main menu.

  • Home: Returns you to the mobile app Home screen.
  • SOS: Enables you to activate the SOS feature by tapping the SOS on the Home screen.

  • Map: Enables you to view all active incidents and also see the location of other users in your organization.

  • Report: Enables you to report an incident. This function is the same as tapping Report on the Home screen.
  • Incidents: Opens the Incidents screen in which you can view all incidents assigned to you. This function is the same as tapping Incidents on the Home screen.
  • Messages: Opens the Messages screen in which you can view all sent and received messages. This function is the same as tapping Messages on the Home screen.
  • Asset Lookup: Opens the Asset Lookup screen in which you can search for assets.
  • Channels: Opens the Channels screen in which you can view all the PTT channels to which you have access. The screen includes details of all messages received or sent on the PTT channels, which you can also replay.
  • Escort me: Monitors your activity in a defined time frame of your choosing. If you feel unsafe or in a hostile environment, use this feature to set a time frame according to your activity. When the time frame expires, an SOS alert is activated, your dispatch center is immediately updated with your current location and an automated call to your emergency number is made.
  • Logout: Logs you out of the mobile app. After logging out, you no longer receive alerts, messages, or any other type of communication from the dispatch operator.

  • Settings: The Settings icon is located at the bottom left of the menu screen, and enables you to view and make configuration settings.