Customer Furnished Equipment (CFE)

When furnishing your own workstation and server hardware platforms for a Symphia NowForce deployment, you must purchase hardware with matching or higher specifications as set out in the sections below.

Moreover, you must also obtain an adequate number of licenses for Microsoft software, see Third-Party Software Licenses and a Google Maps Platform license for the mapping engine, see Mapping Licenses.

You can use systems that Intellicene has not certified, as long as the specifications adhere to the NowForce minimum and recommended requirements, as described in this guide.

Basic Requirements

Having the correct equipment on hand helps ensure a successful NowForce deployment. Each NowForce platform is comprised of the following platform components:

  1. Hardware - Customer-furnished hardware.
    • Operating system - Depending upon your NowForce deployment and NowForce software.

      Supported Service Pack levels must be installed on the operating system prior to installing any NowForce components.

  2. Drivers - Additional drivers not included with the operating system.
  3. Third-party software - Additional third-party applications that are not included with the operating system or with the NowForce installation package, such as network monitoring tools. See Mapping Licenses.

    Customers must supply their own Google Map Platform License for the mapping engine.

Anti-Virus Guidelines

It is the customer's responsibility to install and update the anti-virus software on network servers and other technology-related assets, including Symphia products. The anti-virus software can be installed after installing NowForce.

Anti-virus protection can involve changes to network servers and other technology-related assets, including operating systems. It is the customer’s responsibility to update operating systems, service packages, and hotfixes.

The customer is also responsible for updating virus definition files in order to maintain the effectiveness of the anti-virus solution. Customers who are not prepared to perform this work should retain the services of a Microsoft-certified provider or other qualified third-party.

Real-time detection is recommended. Scheduling a system scan may produce unexpected results, such as server slow down.

Before you start the installation or upgrade process you must disable any anti-virus applications. Some anti-virus applications can cause the installation to fail or stall.

Additionally it is recommended that you:

  • Disable screen savers.
  • Turn off power savers.