- Managing Geo-Fences – Allows users to define an area on a map, in any polygon shape, controlling the entry/exit of resources to a certain area, defining rules and alerts for that defined area.
- End-to-End Incident Management:
- Incident opening – Directly or via an interface with third-part systems
- Follow checklists and workflows – Dispatch Operator can follow predefined, step-by-step checklists and workflows designed to manage the incident according to preplanned procedures.
- Visualization of resources and points of interest – Dispatch Operator can see, on a live map, the location and availability of resource including field teams and points of interest like incident location, medical facilities etc.
- Multiple dynamic forms – Fills the forms and checklists according to the incident type.
- Manual or automatic dispatching of personnel – Based on workflows, the Dispatch Operator can manually or automatically dispatch the most suitable resource to the incident.
- Assets and Personnel Tracking – If personnel are logged in to the mobile application, the Dispatch Operator can view their location (based on the mobile user’s license type).
- View live video stream from the incident – The Dispatch Operator can receive live video stream from the mobile application for further analysis and decision making. The video recording is retained in the system.
- 2-way communications – The Dispatch Operator can engage with field teams and citizens through the incident chat function. With the PTT add-on, the Operator and Responders can communicate via a dedicated PTT channel.
- Timestamped logs for future investigation and incident summary – The Dispatch Operator can summarize the incident history for reporting and post incident debriefing. This report can later be exported and shared as a PDF file with various stakeholders.
Extended Features for Administrators Desktop License
The Administrator license also includes the following functionality:
- Define all permissions and settings - Including roles, groups, forms, create customized checklists and workflows, dispatch rules, SLAs, operations centers, icons etc.
- Create and manage Users - The ability to create new users Reporters, Responders, Supervisors and Dispatch Operators.
- Geographical planning – Defining areas of interest, geofences, jurisdictions and indoor positioning, as well as, creating geo-based rules and alerts.
- Assets planning – Defining the physical and data sources, like cameras and sensors, that provide contextual, real-time operational information to the system for faster and more efficient incident management.
