The following section describes in detail the features provided with each license.
- Personal Safety – The mobile application end-user has an option to activate an SOS alarm or an “Escort Me” procedure and alert the operations center about personal safety concerns:
- SOS Button – Triggers 5 simultaneous procedures: (i) initiate a call to a predefined phone number, (ii) alert the operations center, (iii) share updated location, (iv) initiate real-time video streaming and (v) send messages to personal contacts. If configured – nearby responders can be dispatched for assistance.
- Escort Me – Activates a configurable countdown timer and changes the status of the user. If the timer ends without cancellation, an SOS alarm is triggered.
- Reporting Incidents and Hazards – Allows users to send reports to the operations center, including location details, video footage and other details that help to describe the incident/hazard.
- Location sharing – Indicates if and under which circumstances the location of the mobile device is shared with the operations center.
- Follow-up on report – Engaged reporters can view the follow-up statuses of incidents they have reported.
- Mass Messaging – Smart messages/polling allows the operator and mobile supervisor to interact with thousands of users simultaneously. The system has three types of messages: (i) basic notifications, (ii) survey with a multiple answer question and (iii) open text question.
- Incident Report Limitations – The number of incident reports that each named user can send annually. If this amount is reached, users will need to upgrade the license in order to continue creating incident reports.
- Policy Monitoring – User has the capability of being added to their organization's Policies.
- User Updates – Provides the user the capability to send updates and personal forms.
- Incident Response – Enables users to receive, acknowledge and report on incidents through the mobile device.
- Service Level Agreed (SLA) Timers & Alerts – Allows the operations center to set different SLA timers for different types of incidents. SLAs establish goals and expectations for the time required to handle different types of incidents. SLAs enable Key Performance Indicators (KPI) to be effectively measured. The Responder’s actions and timelines are measured, and deviations from established SLAs are recorded and can trigger an alert.
- Map - Digitized map presented on the application's main dashboard:
- Self-location - The Responder can see only their location on the map.
- Nearby resources - The Responder is informed about near-by users, incidents, points of interest and assets.
- View all Incidents - The Mobile Supervisor can view a map with al incidents, users and organization resources under a given jurisdiction.
- Self-Dispatching – All responders can create a new incident and self-dispatch to that incident in order to continue the status reporting and engagement in the incident.
- Responder Journal for Incidents History – Basic Responders can only view currently active incidents while Advanced Responders can access past and future incidents using multiple filters and sorting tools.
- Multiple addresses (Route) – Basic Responders can respond to incidents with one location while Advanced Responders can address incidents that have several locations (i.e. take a parcel from location A to location B).
- Assignment to Unit – Allows the assignment of incidents to a group of responders that manage incidents as a team. In situations where incidents are not assigned to a personal responder but are instead assigned to an entity to which responders can be added. This is applicable for Advanced Responders and Mobile Supervisors.
- Asset Lookup – Assets are users, objects and data entities. Basic Responders are only able to view the details of assets associated with the incident to which they were dispatched. Advanced Responders and Mobile Supervisors can search for Assets near them and access the Asset’s information and log history. They are also able to perform various actions on the asset.
- Deactivate Role/Equipment – Advanced Responders and Mobile Supervisors can turn off/on roles and equipment associated to them thus impacting the auto-dispatch engine.
SOS alarms and User Updates are not counted as Incident Reports.
These updates are not counted against the incident reporting capacity.
Extended Features for Mobile Supervisors Mobile License
The Mobile Supervisor license also includes the following features:
- Augmented Map view - Displays a view that includes all incidents, users and resources under a given jurisdiction.
- Activate auto-dispatch triggers - Ability to dispatch responders under their jurisdiction.
- Incident Management - Able to join existing incidents, cancel and close incidents.
- Sending Messages - Can send mass messages to users under their jurisdiction.
