Release Notes 6.2.1 and 6.2.2

We are excited to share the highlights of the new Symphia NowForce desktop and mobile versions 6.2.1 and 6.2.2.

System Wide

  • All of the Symphia NowForce products have undergone a facelift, and are fully re-branded to our new Intellicene color scheme.
  • Our new smart support ticketing management widget, Zoho has been fully integrated into both Dispatcher and the Mobile App and replaces Intercom.

In Dispatcher:

  • Incident Panel Updates - Default Search Tab, Filter Search by Incident Owner and Export Incidents
  • Centering the Map
  • Modifying an Incident's Location using Pin Map
  • System Configurations have been reorganized and revised.
  • Enhanced SOS and Mobile configurations now allow organizations to enable:
    • Select to support SOS only in proximity to a system defined POI.
    • Require mobile users to accept all app permissions.
  • New alerts available for Offline Incidents and Incidents opened by different dispatchers. These are available for organization level configuration in the Alerts settings.
  • New functionality allowing a dispatcher to include a reason for Closing an Incident is now available. To enable this, set the Close Incident Reason configuration in the System Configuration .

In Mobile:

  • Intellicene Rebranding
  • New Privacy Enhancements in App Permissions